Privacy Policy

Last updated: 27 October 2026

1. Who We Are

This Privacy Policy explains how Innoveev MENA FZCO ("Innoveev", "we", "us") collects, uses, shares, and protects personal data when you use our mobile apps — Innoveev Property Executive, the residents app (the "Residents App"), and Innoveev Dispatch, the maintenance staff app (the "Staff App"), together the "Apps" — and the web dashboard property staff use to run them.

Innoveev operates the Apps and is the data controller for the personal data processed through them. The property services shown in the Apps — listings, your property, payment information, announcements, and maintenance — are provided by the developer or manager of your property (for example, Binghatti), which receives the data it needs to provide those services. See Section 12 for contact details.

2. Data We Collect

Residents App — information you or your property manager provide:

Account data: your name, email address, and (optionally) phone number. Your account is set up by your property manager, and you sign in with a one-time code sent to your email. We do not use passwords for residents.
Property data: the units you own or rent, and the payment schedules and payment status your property manager provides.
Requests and messages: maintenance requests, unit booking and callback requests, listing enquiries, feedback, and invitations you send to share access to your property (including the name and email address of the person you invite).

Staff App — information about maintenance staff:

Account data: name, employee ID, email address, phone number, role, team, and trades, set up by your employer.
Job data: job status updates, notes (including notes you dictate by voice), before and after photos, customer sign-off, and when each update was made.
Approximate location: if you allow location access, the Staff App shows your position on the map and adds your approximate location (to about 1 km) to job photos.

Collected automatically by both Apps:

Device data: a push notification token, your device platform, and the app version, used to send you notifications.
Technical logs: our servers record IP addresses and request details for security and troubleshooting.

Location in the Residents App: if you allow it, your location is used on your device only, to center the Explore map. It is not sent to us.

We do not use advertising or analytics tools, we do not track you across other companies' apps or websites, and we do not sell personal data. The Apps are not intended for children under 18.

3. How We Use Your Data

We use personal data to:

Sign you in and keep your account secure;
Provide the Apps' features: your property details, listings, maintenance requests and their progress, booking and callback requests, announcements, and notifications;
Route maintenance requests to your property's maintenance team, and let technicians carry out and document the work;
Send you sign-in codes and service messages by email and push notification;
Respond to support requests and feedback;
Protect the Apps against fraud and misuse, and fix problems; and
Comply with legal obligations.

We do not use your data for advertising, and we do not send marketing messages through the Apps.

4. Legal Bases for Processing

Where data protection law requires a legal basis — including the UAE Personal Data Protection Law and, where it applies, the EU or UK GDPR — we rely on: performance of a contract with you, or with your property manager or employer for the services you use; our legitimate interests in operating, securing, and improving the Apps; your consent where we ask for it (for example, for location or notifications), which you can withdraw at any time in your device settings; and compliance with legal obligations.

5. Payments

The Apps do not process payments, and we do not collect card or bank details. The Residents App may show payment schedules and their status as provided by your property manager. Payments are made outside the App, directly with your property developer or manager.

6. How We Share Your Data

We do not sell personal data. We share it only with:

Your property developer or manager, to provide the property services in the App — for example, to handle your maintenance and booking requests;
Maintenance staff assigned to your request, who see the details they need to do the job, such as your unit and the request;
Service providers that host and run the Apps for us under contract: Cloudflare (API hosting and file storage), Neon (database, hosted in Germany), Hostinger (dashboard server in Germany), Resend (email delivery, hosted in Ireland), Apple (push notifications and, in the Staff App, voice dictation), and Google (maps in the Staff App);
Authorities or other parties where the law requires it, or where needed to protect the rights, safety, and security of users, us, or others; and
A successor business in a merger, acquisition, or reorganization, which must continue to protect your data under this policy.

7. International Data Transfers

Our main data stores are in the European Union (Germany and Ireland). Cloudflare runs a global network, so data may pass through or be processed in other countries, including the United States. Where personal data is transferred across borders, we rely on safeguards recognized by applicable law, such as the data processing terms and standard contractual clauses our service providers offer.

8. Data Retention

Account data is kept while your account is active. If you ask us to delete your account, we delete it, together with the personal data linked to it, within 30 days.
Sign-in codes are stored only in scrambled (hashed) form and expire after 10 minutes.
Maintenance job records — the work done on a unit, with its notes and photos — may be kept as the property's service history after an account is deleted, without the resident's name or contact details.
Technical logs are kept only for a limited period, for security and troubleshooting.
Staff data is kept while the staff account is active and for as long as the employer needs the related job records.
Where the law requires us to keep a record for longer, we keep it for that period only.

9. Data Security

We protect personal data with technical and organizational measures, including encryption in transit (HTTPS), sign-in sessions stored in your device's secure keychain, hashed sign-in codes, and access controls that keep each property company's data separate. No system is completely secure, however, and we cannot guarantee absolute security. Keep access to your email account secure, since sign-in codes are sent there.

10. Your Rights

Subject to applicable law, you may have the right to access your personal data, correct inaccurate data, request deletion, restrict or object to certain processing, withdraw consent, request a copy of your data in a portable format, and lodge a complaint with the relevant data protection authority. To exercise these rights, email info@innoveev.com. We will respond within the time required by law.

11. Your Choices

Location: you can turn location access on or off at any time in your device settings.
Notifications: you can manage push notifications in your device settings.
Delete your account: in the Residents App, go to Settings → Delete account. We delete your account and personal data within 30 days of the request, except records we are legally required to keep.
Staff accounts: these are managed by your employer. To delete a staff account, contact your employer or email info@innoveev.com.

12. Contact Us

For privacy questions or to exercise your rights, contact:

Innoveev MENA FZCO Email: info@innoveev.com

For questions about the property services themselves — your unit, payments, or maintenance — you can also contact your property developer or manager.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date shows the latest version. We will tell you about significant changes through the Apps or by email. Continued use of the Apps after changes take effect means you accept the updated policy.