Help & Support
Support for Innoveev Property Executive (the residents app) and Innoveev Dispatch (the maintenance staff app). Email us at info@innoveev.com and we will get back to you.
Signing in (residents)
Enter the email address your property manager registered for you. We email you a 6-digit code that works for 10 minutes. If the code doesn't arrive, check your spam folder and wait a minute before asking for a new one.
If the app says your email isn't registered, ask your property manager to add it to your account.
Signing in (maintenance staff)
Sign in to Innoveev Dispatch with the employee ID and password your employer gave you. If you can't sign in, ask your dispatcher or manager.
Maintenance requests
Submit and track requests from your property in the app. For emergencies — fire, a gas leak, flooding, or any threat to safety — contact the emergency services and your building's emergency contact directly.
Deleting your account
In the residents app, go to Settings → Delete account. We delete your account and personal data within 30 days. You can also email info@innoveev.com. Staff accounts are managed by your employer.
Privacy and terms
Read our Privacy Policy and Terms of Service.